"Sometimes the airlines aren’t straightforward with you about the fact that you are entitled to a cash refund," Transportation Secretary Pete Buttigieg told TMZ Live days before the dashboard’s debut. "If you don’t get one, then you can come to our department and we will circle back and enforce it and make sure you do." According to the dashboard American can: Rebook passengers on the same, or another airline at no additional cost provide a meal or meal voucher when the cancellation results in a passenger waiting for three hours or more for a new flight provide complimentary hotel accommodations for any passenger affected by an overnight cancellation or provide complimentary ground transportation to and from a hotel for any passenger affected by an overnight cancellation. On the dashboard's launch day, American Airlines had the highest number of cancellations among domestic carriers. is getting on the flight' What happens when a flight is canceled?ĭOT rules already require airlines to offer customers a refund if their flights are canceled for any reason. How cruises work for plus-size passengers: 'The worst part. Delays or cancellations caused by weather or security concerns do not count.Įurope travel woes: I went to Europe this summer and so did my suitcase. It focuses on what it calls “controllable” cancellations or delays – meaning those caused by mechanical issues, staffing shortages, or delays in cleaning, fueling, or baggage handling. The dashboard compares all the major domestic airlines' policies on issues such as which offer meals for delays of more than three hours and which offer to rebook flights on the same or different airlines at no additional charge. The tool launched Thursday on the DOT's Aviation Consumer Protection website lists what airlines owe travelers for various flight disruptions within their control. If your flight is canceled or delayed, do you deserve a meal voucher or refund? It hasn't always been easy to find out, but the Department of Transportation is spelling it out for travelers with a new interactive dashboard.
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